Refund & Cancellation Policy

When you subscribe to a Pro or Team plan, the seller on your receipt is Paddle.com Market Ltd. (or Paddle.com Inc. for customers in the United States), our Merchant of Record. Paddle handles the checkout, collects payment and applicable taxes, issues invoices, and is the party that processes refunds. By subscribing you agree to Paddle’s Checkout Buyer Terms. Türkol Yazılım provides the Service; Paddle provides the sale.

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of your current billing period, and you keep paid access until that date. Your subscription will not renew after that.

1. Open Settings → Billing in Spatly Studio and choose Manage subscription. This opens Paddle’s subscription portal for your account.
2. Choose “Cancel subscription” and confirm. Paddle emails a confirmation; your plan shows the end date in Settings → Billing.
3. When the period ends the workspace returns to the Free plan. Projects above the Free limits stay published for 30 days and are then set to draft, oldest first; nothing is deleted.

If you cannot reach the portal, write to support@spatly.io from your account email and we will cancel it for you with the same end-of-period effect.

Refunds are handled in accordance with applicable consumer protection law and Paddle’s refund procedures. Paddle is the seller of record and processes every refund through its own systems; Türkol Yazılım cannot issue a refund outside Paddle.

• Statutory right of withdrawal. If you are a consumer in the EU, the UK or Türkiye, you may withdraw from the purchase within 14 days of the first payment for a new subscription in accordance with the law that applies to you. Paddle refunds these requests in full.
• Renewals. A renewal charge may be refunded if you ask within 14 days of the renewal date and have not made material use of the paid features in the new period. Outside that window renewals are non-refundable, except where the law requires otherwise.
• Duplicate or erroneous charges are refunded in full by Paddle once verified.
• Yearly plans follow the same rules; there is no pro-rated refund for the unused remainder of a yearly term after the 14-day window.
• Refunds are returned to the original payment method. Paddle typically completes them within 5 to 10 business days, depending on your bank.

1. Reply to your Paddle receipt email, or open paddle.net and look up the payment by the email address and last four card digits you used. Paddle’s support team handles the request directly.
2. Alternatively, email support@spatly.io with the workspace name and the Paddle invoice or transaction id. We forward the request to Paddle and confirm once Paddle has processed it.

Please cancel the subscription as well, otherwise it will renew at the next period.

Upgrading takes effect immediately; Paddle charges the pro-rated difference for the remainder of the current period. Downgrading to a smaller paid plan or to Free takes effect at the end of the current period; the unused portion of the higher plan is not refunded but remains usable until then. Switching from monthly to yearly starts a new yearly term at the next renewal.

If a renewal payment fails, Paddle retries it over the following days and emails you. If payment cannot be collected the subscription is paused and the workspace returns to the Free limits until it is settled. Please contact Paddle or us before opening a chargeback with your bank; a chargeback closes the subscription immediately and may suspend the workspace while it is investigated.

Billing questions: support@spatly.io. Paddle buyer support: paddle.net. The terms these rules sit inside are in our Terms of Service.